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General Info
Purchasing Items
We offer two methods for purchasing items.
Customers may place orders using our secure site or by calling our toll-free line at 1-866-667-5965.
To check product availability, or product information please email us at gpk@gpknives.com.
We do our best to accurately describe products listed on our website.
If you receive an item listed uncorrectly we will gladly accept a return, or issue a replacement, as well as cover reasonable shipping costs.
Grand Prairie Knives will do it's best to describe our products, and take accurate pictures of items listed on the site.
Please check your local and state laws before ordering.
It is the obligation of the buyer to ascertain and comply with all laws that apply to your area.
Payment
All prices listed on our website are in US Dollars.
Illinois residents will be charged a 6.60% sales tax.
We currently accept the following forms of payment:
- Credit Cards
- Mastercard
- Visa
- Discover
- Postal Money Order
- Payments are sent to the address listed on our Contact Info page.
- Payments must clear before we will ship the product.
Back Orders
From time to time we may run out of an item, if this occurs we will place the item on backorder and notify you via email.
Backorders may be cancelled at any time prior to the product's shipment by contacting us.
Orders placed with a credit card are not billed until the items are sent to you.
For security reasons money orders are banked immediately upon receival.
Due to problems in the past, all orders placed by money order are considered final, and may not be changed while the money order is in transit.
Pre-Orders
Occasionally we offer pre-orders to speed up delivery of hot new products to our customers.
Pre-Orders are served on a first come, first serve basis.
These types of orders will be billed and shipped upon arrival, and are only returnable if the product is defective.
This is to prevent the abuse of our pre-order system.
Pre-Orders may be cancelled at any time by contacting us via phone or email.
As with our backorder policy, your card will not be charged until the product has been shipped.
Sale Items
Due to the limited supply of some sale items, products ordered that are currently out of stock may not be backordered. For current stock
feel free to call us toll free or email us for availability.
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Shipping Info
General Info
All domestic packages shipped via UPS are insured for their full value.
If a package shipped through UPS becomes lost before being delivered to a resident of the household Grand Prairie Knives will file the proper claims with UPS and attempt to replace the items pending the UPS claim.
Shipping Times
All goods in stock generally ship within 24 hours (excluding weekends) of receiving your order, however in rare cases it make take up to 48 hours to process the shipment.
In the case of orders placed using a money order we must allow these payments to clear before shipping.
For priority shipments using Next Day or Second Day Air orders must be received by 12PM noon CST in order to be processed same day.
Please call ahead to verify stock availability when using any Air shipping method.
UPS Shipping
- All UPS freight is charged actual cost as calculated through our website.
This includes all insurance, packaging, and handling fees.
- Estimated shipping times will vary based on the method selected. Priority Shipments (those using Next Day, Second Day, or 3 Day Select) will be shipped the same day if placed before 12PM Noon CST.
- We are unable to ship using this method on Saturdays.
It should also be noted that UPS does not move freight over the weekends, shipments placed using Next Day Air on Friday will be delivered the following Monday.
- If you are shipping to a P.O. Box you must use the Priority Mail option, as UPS does not deliver to these addresses.
USPS Priority Mail
- Minimum freight for USPS Priority shipping is $6.95.
Packages above 2 pounds may have additional charges as calculated through our shopping cart.
- Estimated shipping time is 2-4 days, dependant upon your location.
International Orders
At this time we do not offer international shipping.
Package Tracking
Our UPS pickup is typically around 3PM CST.
After your order has been shipped we will send tracking via email.
Orders may alternatively be tracked by logging into your account and clicking on the recent orders link.
If the order has been placed by phone please call us toll free at 1-866-667-5965 to obtain your tracking information.
Packages shipped through the USPS do not have a tracking number, however we will gladly send the delivery confirmation number upon request.
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Returns & Exchanges
Returns
In the event you are unhappy with an item you ordered please call us within 7 days of delivery to receive a return authorization number and return shipping instructions.
RA numbers are valid for 10 days and may not be issued through email.
This number must be clearly labeled on the outside of the box or your package will be refused.
The following terms and conditions apply:
1) All items must be factory new, unused, and in their original box with all factory paperwork included.
2) All shipping is non-refundable, and we do not pay return shipping for any reason.
3) Do not ship items back in a padded envelope as the box may be easily crushed or damaged.
4) We ask all customers keep a record of their return tracking.
5) Include a copy of the original invoice along with a note detailing the reason for return.
Upon receipt we will issue a store credit for the amount of the merchandise only (shipping fees do not apply).
-OR-
Customer may exchange the product, however additional shipping costs will be incurred.
-OR-
A refund may be issued for the amount of the product less a 20% restocking fee. No Exceptions.
Shipping Errors
In the event we make a mistake we will do our best to make it right and cover any additional shipping charges.
Please note we only ship UPS Ground in this situation.
If the customer wishes to expedite his/her package they may do so at an additional cost.
Defective Items
Should you have concerns regarding quality, please address these in your comments field or over the phone prior to ordering and we will do our best to address these issues before shipping.
We ship only first quality products direct from the manufacturer or our distributors; as we do not manufacture these items we cannot be held accountable for problems in manufacturing or workmanship.
As such, all defective merchandise must be handled by the manufacturer as we are not authorized to deal with warranty issues.
Our staff will gladly assist you in gathering the information necessary to contact the manufacturer.
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Sale Items
